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Fedex Headquarters

[Summary]FedEx Office We appreciate hearing what's on your mind. Your feedback, suggestions and ideas are what keep us going 24 hours a day. Chat is available Monday-Friday from 8:30am-6:00pm CST (excluding holidays). Please feel free to call us at 1.800.GoFe

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FedEx Office

We appreciate hearing what's on your mind. Your feedback, suggestions and ideas are what keep us going 24 hours a day.

Chat is available Monday-Friday from 8:30am-6:00pm CST (excluding holidays). Please feel free to call us at 1.800.GoFedEx (1.800.463.3339) or email us.

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FedEx Express

"SuperHub":

Memphis International Airport

Asia Pacific:

Guangzhou Baiyun International Airport

Kansai International Airport[1]

Incheon International Airport[2]

Toronto Pearson International Airport

Central/Eastern Europe:

Cologne Bonn Airport

Central/Southern Europe

Malpensa Airport[3]

Europe/Middle East/Africa:

FedEx Corporate Office

March 16th, 2014

Dear Sir/ Madam

I am writing this letter after a long night of tossing and turning.
I have already filed a complaint with Fedex, however
it does not feel I have accomplished anything in doing so.
Let me explain why. First off I order from Amazon for
many reasons. One being they carry many products that
a person can not just run into a store and buy. So with that
in mind, I ordered my sons birthday presents from Amazon.
The first problem with Fedex occured a couple of weeks
ago, when they had tried to deliver a package, or so they said
and no one was available to sign. In my case, they had attempted
delivery to the office which was closed for lunch.So instead of the
driver simply driving around the corner to my Apt which was clearly
stated on the label they left. When I called Fedex, they said they
would reattempt delivery the next day, and that it could be any
time from 8am to 8pm. When I explained that if they went to the
office and not my apt. they might be closed.The customer
service rep said they will not go to your apartment, but no clear
reason why, so while I attempted to explain I do not know
when the office staff goes out on property or out to lunch
The reply, directly from Fedex customer service “If it is so
important then sit out there and wait for it.”
So now we move to yesterday Saturday March the 15th,
2014. I had ordered a package from Amazon with delivery
for March the 15th, 2014, by 8 pm. So I went with my best friend
to the office at 8am with chips and a drink in hand, and began my
wait. From 8am I not once left the front of the office, which is a
clear direct view of the ONLY way in and out of where I live.
As people passed that I knew of course why I was there came
up, and another friend of mine decided to stand with us for a few
and just chat. Another resident who lives right next to the office
decided he would barbque since the weather was nice. When lunch
rolled around, my friends son went to buy us Arbys, which we ate
sitting on the hard cement where we had already sat for 5 hours.
On Saturday the office closes at 2 in the afternoon. So when the
manager locked up, he said he hoped the truck came soon, so we
could go on in, as rain was on the way. The manager lives on the
prperty so I saw him numerous times throughout my wait, as he
even left to run some errands after he closed. He saw me still there
when he returned. Now during all this time I have had a few others
come and ask why I am sitting there, and after explaining my last
experience with FEDEX, and how these 3 packages were my sons
BIRTHDAY PRESENTS, and how I could not afford to miss the truck
this time. For in these packages were the gifts my son should be
receiving today on his Birthday.
Let me explain why he will not be getting them. Around 6pm it was
getting dark and time for dinner, well I ran up here to my apt which by
the way there are only 6 rows of apts, its small, so small you know
almost everyone living here if you choose to. So I said I will fry up a
few burgers which should not take me more then ten minutes. So
my best friend who had sat with me now a total of 10 hours stayed
there talking with another resident. All the while keep in mind there is
ONLY ONE ROAD IN, AND ONE ROAD OUT of our apts. Which is
directly in front of the office. Well I log in to the Fedex track your
package page to see if maybe it will say what time since its already
so late, we hace only 2 hours from this point. And low and behold
You can not believe what I saw.

Fedex Corporation Corporate Office & Headquarters

7/13/2013 When I deal with companies I asked them who they use as their shipper because I've told them please do not use FedEx because if you do I will not do business with them at all because I've had so many problems with FedEx because they always say they cannot find my address but if I use UPS they can find me like a needle in a haystack I believe if FedEx keeps having this problem and do not address this problem with their businesses the majority of people will quit using FedEx they will definitely go out of business because this is an ongoing problem with FedEx I hope the CEO reads this because like I said any business I deal with a tell them I will not do business with them if they use FedEx as your shipper I gave them one star but they don't even deserve that.

[Editor: Admin]
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